WHITE PAPER

Bridging The Gap Between Customer Experience And Fraud Prevention

In December 2016, ID.me commissioned Forrester Consulting to evaluate the impact of identity fraud on US consumers as well as the measures that financial services, financial technology (fintech), and government organizations are taking to curtail identity theft and fraud. As part of this effort, Forrester Consulting surveyed 2,016 online US consumers and 300 decision makers from financial services, fintech, and government organizations.